Our 7-Day Return & Exchange Policy
ZEROX offers a 7 days from delivery return and exchange period for eligible products. The period generally begins on the date the order is delivered.
Purpose of This Policy
This policy explains the general conditions and process for requesting a return, exchange, or applicable resolution for eligible ZEROX purchases.
Contact Before Returning
Customers should contact ZEROX Customer Service before sending a product back. Do not send a return to an address unless our team has provided return instructions.
Return Window
Return or exchange requests should normally be submitted within 7 days of delivery. Requests received after the applicable period may not qualify.
Unused Products
Products should generally be unused, unworn, unwashed, unaltered, and in their original condition to qualify for return or exchange.
Original Packaging
Where applicable, products should be returned with original packaging, tags, labels, accessories, and other materials supplied with the order.
Clothing Returns
Clothing should be returned in a clean and resalable condition, with original tags attached where applicable. Products that have been worn, washed, stained, or altered may not qualify.
Footwear Returns
Footwear should be returned in an unused condition and with original packaging where applicable. Customers should avoid marking, damaging, or excessively handling the product before deciding to return it.
Accessories
Accessories and other products may have specific return requirements depending on their nature. Contact ZEROX if you are unsure about eligibility.
Non-Returnable Products
Certain products may be excluded from return or exchange because of hygiene, customization, product condition, safety, or other legitimate reasons.
Damaged Items
If an item arrives damaged or defective, contact ZEROX promptly after delivery. Provide the order number and a clear description of the issue.
Wrong Items
If the item received is different from the item ordered, contact ZEROX as soon as possible. We may request photographs and order information to investigate.
Exchange Requests
Eligible products may be exchanged where the requested replacement is available. Availability of the requested size, color, or product can affect an exchange.
Alternative Resolution
If an eligible replacement is unavailable, ZEROX may discuss another appropriate resolution according to the circumstances and applicable policy.
Refunds
Where a refund is approved, processing depends on the payment method and circumstances. Financial institutions or payment providers may require additional time.
Shipping Costs
Return or delivery-related costs may depend on the reason for the return and the circumstances of the order. Shipping charges may not always be refundable unless applicable requirements provide otherwise.
Inspection
Returned products may be inspected before approval. A return or exchange may be declined if the product does not meet the applicable conditions.
Unapproved Returns
Items returned without prior contact, outside the return period, or without meeting the stated conditions may not qualify for a refund or exchange.
Sale Items
Promotional, discounted, or clearance products may have additional conditions. Customers should review any special terms displayed with the relevant offer.
Return Shipping
Where a return is approved, ZEROX Customer Service will provide the applicable instructions. Customers should follow those instructions carefully.
Customer Responsibility
Customers are responsible for packaging the returned item appropriately and following the return instructions provided by ZEROX.
Processing Time
Return, exchange, and refund processing may require time for the returned item to be received, inspected, and reviewed.
Questions
For return and exchange assistance, contact ZEROX at qaswanexus786@gmail.com or +923477802362.